Frequently Asked Questions

Instant answers to our most commonly asked questions

Answers to Common Questions

Can't find the answer you need? Please contact us, and we will be happy to help!

Scheduling and Billing

You can introduce the category and tell your users about it here

We are available for the fastest service from 6 am to 10 pm, seven days a week, by phone or text at 910-535-9202. You can also reach us by clicking the CONTACT button on the website and completing the online form. We strive to respond to all online requests within 24 hours or less.

We recommend you schedule our services as soon as possible to get the day and time you need as the time slots fill up quickly. When you contact us, we will provide our availability and schedule your services.

Unless you make prior arrangements in advance of the work performed, all payments are due upon completion of the job. We accept Visa, MasterCard, Discover, and American Express. We also accept cash and company checks. Our preferred commercial patrons and customers may use invoicing after completing an account request form. For added convenience, we can take your credit card over the phone. Sorry, we do not accept personal checks at this time.

Yes, the more you have, the more you save. We give discounts for bulk trash or junk removal. We suggest asking neighbors around you if they need junk removal sevices as well, and then you can get a bigger discount.

Customer Support and Assistance

You can introduce the category and tell your users about it here

1. Pickup all your junk and don’t leave anything behind. We offer bulk trash discounts, so the more garbage we remove, the more money you save. 2. We charge by the truckload, so breakdown all the materials you can. The more we can fit the in our truck, the more money you can save. 3. Ask your neighbors to combine their junk with yours. Remember, we give volume discounts.

Hauling junk yourself requires a significant investment on your part, including time, effort, and money. It also requires a truck and sometimes a trailer. If the debris is bulky or large, then you will probably need another person to help. Additionally, sorting through your junk, determining what goes to the landfill, and what is recyclable can be frustrating. We already know what can be recycled, reused, and repurposed, so you don't need to know. Plus, our truck arrives with two stout and competent individuals relieving you from lifting any heavy objects. And finally, we spend the required hour(s) driving to the landfill, waiting in line, and dumping the garbage, giving you your time back.

Contact us for special arrangements, and we can discuss your options. Most of our services offered are unsafe to complete after dark.

We haul away many items containing paper, cardboard, glass, and metal, which is usually recyclable. Electronics are regularly recyclable, including TVs, computers, laptops, monitors, printers, gaming systems, and other miscellaneous electronics. Please help us keep our Earth free from harmful chemicals and heavy metals, and we preserve gold, copper, and other precious metals. Additionally, when we remove any gently used or like-new items, we will give to a donation center or local non-profit whenever possible. Let's help a member of our community with your unwanted items, including old electronics and furniture.

Yes, we can help! Hire 1 - 4 professional team members to load up the tables and chairs, cleanup and remove all garbage, and whatever else you need. We bill in 15 minute increments, so you only pay for the time used.

We will not haul contaminated substances, like asbestos or any flammable materials, including gasoline, kerosene, dynamite, etc. Our drivers and trucks are not authorized to transport dangerous materials. We cannot haul away medical waste, nuclear material, dead animals and their excrement, or anything else deemed hazardous. However, we are pleased to take paint and oil/solvents/lubricants, provided they are stored adequately for transfer to the local recycling center. We may haul away fuel containers if 100% dry.

Copyright © 2021 - Goins, Going, Gone Junk Removal LLC. - All Rights Reserved.